Help Center

FAQ'S

Account & information

How do I update my information?

Orders

How do I place an order?

What does the different order status mean?

How do I know my order has been confirmed?

Can I order a product that is 'Sold Out'?

How do I check the current status of my orders?

Can I modify the shipping address of my order after it has been placed?

Payments

How do I pay for a Growfitter store purchase?

Why is COD not available on the Growfitter store?

What should I do if my payment fails?

What are the shipping charges on the Growfitter store?

Shipment & delivery

How does Growfitter ship orders?

How much time does it take for an order to be delivered?

How can I track my order?

Returns & Refunds

What should I do if I receive damaged/incorrect/missing items in my order?

Replacement

Can I request for a replacement?

How do I place a replacement request?

I have requested for a replacement. When will I receive it?

Coupons & Promo Code

What is a promo code or vouchers?

Can I club two offers in one order?

What is the validity period of promo code?

Sale

Unavailable

Sold Out